Shipping policy

Thank you for shopping with Joost Matthijs Broeders. Specializing in the distribution of high-quality frozen goods, our brand adheres to rigorous cold-chain logistics standards for every transaction. We strive to carry out accurate order processing, adopt professional insulated packaging to fully preserve frozen product quality, and ensure every order is delivered safely and reliably within a standard shipping cycle.

1. Order Processing Timeline

All confirmed frozen product orders will undergo quality verification, cold preservation packaging and systematic warehouse processing within 1-3 business days after order confirmation, excluding weekends and official public holidays. Processing durations may be extended during peak sales periods with surging order volumes. We will actively notify customers once any substantial shipping delays occur.

2. Shipping Fees & Delivery Estimation

Logistics fees for all frozen commodity orders are calculated based on order weight, quantity and delivery destination. All final shipping costs will be intuitively displayed on the checkout page prior to payment, ensuring full pricing transparency for every customer.
Estimated delivery times: Standard Shipping: 7-14 business days
All listed delivery periods are estimated values and not guaranteed arrival times. Actual parcel delivery progress may be affected by courier service delays, customs clearance reviews, extreme weather, cross-border logistical pressure and local holiday arrangements of destination regions.

3. Shipment Confirmation and Tracking Update

After your frozen goods order completes cold-chain delivery dispatching, you will receive an official shipment confirmation email containing exclusive parcel tracking information and inquiry channels.
Real-time tracking data and logistics status updates will generally be activated and available for customer self-check within 24-48 hours after formal shipment.

4. Shipping Address Liability Statement

Customers are required to carefully verify and confirm the accuracy and completeness of recipient shipping information during checkout. Joost Matthijs Broeders assumes no liability for misdelivered, lost or returned parcels caused by incorrect or incomplete address details provided by customers. Any parcels returned due to address errors will incur additional reshipping fees borne solely by the buyer.

5. In-Transit Loss and Damage Handling Rules

If your frozen goods parcel is lost during international cold-chain transportation, please contact our customer support team within 7 days of the expected delivery date to launch a professional logistics investigation. For orders delivered with damaged packaging, thawed products or quality damage, please submit a service request with clear damage photos within 48 hours of receipt. Our team will conduct a comprehensive assessment and resolve issues efficiently.

6. Frozen Product Storage Disclaimer

Each frozen product is attached with professional low-temperature storage and handling instructions to maintain original freshness and taste. All frozen items must be stored and managed in strict accordance with official guidelines after delivery. Joost Matthijs Broeders will not be responsible for product spoilage, quality degradation or damage caused by improper customer storage, incorrect temperature control or personal misuse.

7. International Shipping and Customs Regulations

Cross-border transportation of frozen products may involve import duties, customs taxes and clearance fees formulated by destination country authorities. All such additional charges are the exclusive responsibility of customers and are not included in product prices or standard shipping costs.

8. Official Customer Support Information

If you have any inquiries or doubts about this Shipping Policy and your order logistics status, please get in touch with our professional after-sales team through the official channels below:
Trade Name: Joost Matthijs Broeders
Phone Number: +31 6 85243043
Email: service@joostpolar.shop
Physical Address: Luzernevlinder 16, 8016 HL Zwolle, Netherlands